How to Measure and Improve Hospital Interpreter Quality
Learn how hospitals can measure and improve interpreter service quality with a 6-metric framework and technology best practices.
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Medical interpreters in healthcare delivery facilitate communication between patients who do not speak English or are hearing impaired.
Nonverbal communication, especially body language, can send a strong message that may support or conflict with the spoken word.
See how you can enhance your interpretation services like Bon Secours Mercy Health.
Human-Reviewed Translated Documents in 20 Minutes
Jaide AI from AMN Healthcare delivers fast, accurate language support for underserved patient interactions.
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Frequently Asked Questions
What topics does the AMN Healthcare Language Services insights hub cover?
The AMN Healthcare Language Services insights hub covers a wide range of topics including interpreter quality measurement, EHR integration, video remote interpreting, medical translation, compliance, and language access strategy for health systems.
What is Section 1557 and why does it matter for healthcare organizations?
Section 1557 is a federal nondiscrimination provision that requires healthcare organizations to provide meaningful language access to patients with limited English proficiency. AMN Healthcare offers a compliance toolkit to help health systems understand and meet these equitable care requirements.
How can health systems evaluate the true cost of their language services program?
Price per minute is not always the most accurate measure of value in language services. AMN Healthcare's resources explore how focusing solely on low per-minute rates can lead to hidden costs in quality, outcomes, and compliance, and how health systems can reclaim quality by rethinking their evaluation approach.
How does video localization improve patient compliance and access?
Video localization adapts patient-facing content into a patient's preferred language, helping improve comprehension, follow-through on care instructions, and overall access to health information for patients with limited English proficiency.
How quickly can AMN Healthcare connect a healthcare team to a qualified interpreter?
AMN Language Services connects healthcare teams to a qualified interpreter in under 15 seconds on average, with 95% of calls connecting within 30 seconds or less.
Can AMN Healthcare Language Services integrate with existing EHR systems?
Yes, AMN Language Services integrates with nearly 50 EHR systems, including Epic, to streamline clinical workflows, improve documentation accuracy, and enhance data integrity and reporting speed.
Who do AMN Healthcare's language services support?
AMN Healthcare's language services are designed to support patients with limited English proficiency as well as Deaf and Hard of Hearing patients across all healthcare settings.
What resources does AMN Healthcare offer for healthcare leaders looking to innovate in language access?
AMN Healthcare offers on-demand webinars, case studies, and thought leadership articles covering topics such as inclusion innovation, hybrid interpreting strategies, and rethinking language services pricing models.